Currency – Release date: 21/Feb/2019
COURSE START DATE
COURSE DURATION
Career Opportunities
Supervisor
Team Leader
UNITS OF COMPETENCY
COURSE BROCHURE
This qualification reflects the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry contexts. As well as assuming responsibility for their own performance, individuals at this level provide leadership, guidance and support to others. They also have some responsibility for organising and monitoring the output of their team. They apply solutions to a defined range of predictable and unpredictable problems and analyse and evaluate information from a variety of sources.
- Over 18 years old at the time of enrolment
- Year 12 completion or successful completion of IAMA’s LLN (language, literacy and numeracy assessment)
- Ability to demonstrate core skills and capabilities to a level appropriate to the course.
- Identification Documents
What you'll learn
Become trained in:
- Managing the performance of your team or employees
- Developing budgets and manage the budgeting process
- Managing projects
- Analysing & present research
- Ensuring that your workplace is safe
- Managing customer service
Units of Competency
Total number of units = 12Core Unit
BSBLDR401 Communicate effectively as a workplace leader
Core Unit
BSBLDR401 Communicate effectively as a workplace leader
This unit describes the skills and knowledge required to communicate effectively as a workplace leader, including understanding the context, choosing methods of communication to suit the audience, and following up.
This unit applies to managers, supervisors and team leaders required to communicate with other persons within the workplace.
Communication skills cover a range of methods and contexts within principally structured environments.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
BSBLDR402 Lead effective workplace relationships
Core Unit
BSBLDR402 Lead effective workplace relationships
This unit defines skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.
This unit applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry or community context.
At this level work will normally be carried out within routine and non-routine methods and procedures, which require planning and evaluation and leadership and guidance of others.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
BSBLDR403 Lead team effectiveness
Core Unit
BSBLDR403 Lead team effectiveness
This unit defines skills, knowledge and outcomes required to plan and supervise the performance of the team and develop team cohesion.
It applies team leaders, supervisors and new emerging managers who have an important leadership role in the development of efficient and effective work teams.
Leaders at this level also provide leadership for the team and bridge the gap between the management of the organisation and the team members. As such they must 'manage up' as well as manage their team/s.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
BSBMGT402 Implement operational plan
Core Unit
BSBMGT402 Implement operational plan
This unit describes the skills and knowledge required to implement the operational plan by monitoring and adjusting operational performance, planning and acquiring resources and providing reports on performance as required.
It applies to individuals who plan activities to achieve the measurable, stated objectives of the team and the organisation. At this level work will normally be carried out within routine and non-routine methods and procedures which require planning, evaluation, leadership and guidance of others.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elective Units*
*IAMA chose some elected units according to the current industry needs and trainers suggestions. Students have the right to select other elective units if they choose to do so. Please check this link to view the full list of electives. https://training.gov.au/Training/Details/BSB42015BSBCUS402 Address customer needs
Core Unit
BSBCUS402 Address customer needs
BSBLED401 Develop teams and individuals
Core Unit
BSBLED401 Develop teams and individuals
BSBMKG413 Promote products and services
Core Unit
BSBMKG413 Promote products and services
BSBPMG522 Undertake project work
Core Unit
BSBPMG522 Undertake project work
BSBCMM401 Make a presentation
Core Unit
BSBCMM401 Make a presentation
This unit covers the skills and knowledge required to prepare, deliver and review a presentation to a target audience.
This unit applies to individuals who may be expected to make presentations for a range of purposes, such as marketing, training and promotions. They contribute well developed communication skills in presenting a range of concepts and ideas.
No licensing, legislative or certification requirements apply to this unit at the time of publication
BSBCUS401 Coordinate implementation of customer service strategies
Core Unit
BSBCUS401 Coordinate implementation of customer service strategies
This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies.
It applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems, and who may provide guidance or delegate work related tasks to others.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
BSBSUS401 Implement and monitor environmentally sustainable work practices
Core Unit
BSBSUS401 Implement and monitor environmentally sustainable work practices
BSBWRT401 Write complex documents
Core Unit
BSBWRT401 Write complex documents
This unit describes the skills and knowledge required to plan documents, draft text, prepare final text and produce documents of some complexity.
It applies to individuals who work in a range of business environments and are skilled in the creation of reports, information and general promotion documents that are more complex than basic correspondence, memos or forms and that require review and analysis of a range of information sources.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Please download the attached COURSE BROCHURE for more details
Classroom based (Face to Face)
Classroom based (Face to Face):
Face to Face classroom base IAMA Canterbury campus
Minimum of 20 hours’ weekly study requires for 40weeks (1200 hours)
Additionally, student is expected at least 10 hours of individual study per week not limited to research, learning activities and assessment activities utilizing the facilities and resources available at IAMA
Assessment is based on competency (the ability to demonstrate specific skills) and is undertaken through a combination which may consist of classroom observation, discussion, case studies, role plays & written assignments and the work placement.
Online Distance based learning
Online Distance based learning :
When you study online with IAMA, you can:
- Study from anywhere, when it suits you best.
- Graduate with the identical qualification as an on-campus student.
- Get comprehensive support from teachers via phone and email.
- Access course material online.
- Interact with teachers and fellow students via platforms like virtual classrooms, forums and video calls.
IAMA Academy online courses can also be referred to as distance education. Some hard-copy course materials and assessments may be accessed or submitted via post.
For Fee details please Click Here
- Disposal tools free from IAMA
- Field trips may incur a cost to the Learner. (going to library or business places)
- Disposal Tools (notebooks and pens)
- Laptop supported from IAMA for practice and research
Read before click
Please you have to read and fully understand the IAMA’S Student Handbook, Student Code of Induction and Fee and Refund policy; to be acknowledge about your rights and obligations with respect to access and equity, privacy, access to records, payments of fees and refunds, course cancellation and complaints and appeals.
Notice: please download Student Acknowledgement Declaration Form.
It is mandatory to sign and upload this form at the last step before submitting where you upload your IDs and documents. Alternatively, please send to IAMA student support at students@imageAMA.nsw.edu.au and one of the IAMA admission team will upload it for you.