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Due to covid-19 our office will be closed till further notice. You can contact us by using the details at the bottom of the page.

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IAMA Image Australian Modern Academy IAMA Image Australian Modern Academy
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  • Home
  • About IAMA
  • Courses
    • Business
      • BSB30120: Certificate III in Business
      • BSB40120: Certificate IV in Business
    • Leadership & Management
      • BSB42015: Certificate IV in Leadership and Management
      • BSB50420: Diploma of Leadership and Management
    • First Aid Courses
  • Student Support
    • Getting a USI
    • Resources
    • Technology Tuition
    • Tuition (LLN)
    • Student technology centre
    • Forms
    • Policies
    • Immediate Support
    • Emergency contacts
    • Pandemic Response Plan
    • FAQs
    • Certificate Validation
  • News & Events
  • Gallery
  • Contact

Student Refund Policy

  • Home
  • Student Refund Policy

Qualifications – Fee for Service

All qualification has a 5-day cooling off period: We give you five (5) days to change your mind and receive a full refund on any qualification fees paid. You may review the subject you have enrolled in for a 5-day period. If you wish to cancel your enrolment during this period, you can. You must NOT have submitted any assessments for marking. After the 5-day cooling off period, there are NO refunds. Please refer to our terms and conditions for full details.

Online Short courses

Once you have provided payment, fees are then committed for the online course. Once payment is made and the username and password have been activated the course cannot be cancelled. Refunds can be made on request for people who haven’t activated their username and password. You must inform our office within 5-days of enrolment to receive a refund.

Government Funded Qualifications

Government funded qualifications and courses have specific refund requirements under the contract. Please refer to individual government contracts for specific refund details.

· Queensland Department of Education & Training Certificate 3 Guarantee Funding: Should a student leave or drop out of a course for any reason they are entitled to a refund for the percentage of the course they did not complete. To apply for a refund students must call the enrolment administration office on 02 8384 5346 or email us at accounts@imageama.edu.au. Students are required to supply bank account details and refunds will be enacted within 7 days of application.
· Queensland Department of Education & Training User Choice Refunds: Students are eligible for refund of User Choice Student Contribution Fees for training that has not commenced at the time of cancellation of enrolment. Where a student has commenced a unit of competency but withdrawn prior to completion, no refund will apply. IAMA will provide a refund of a proportion of balance of the Course Fee for training that has not commenced at the time of cancellation of enrolment.

Accurate Representation of Self

You agree not to impersonate or represent any other person than the person on the Enrolment Form. Everything course assessments must be completed by the enrolled customer. Making false or misleading representations that you are another person or character is a criminal offence and can give rise to civil liability.

Usama Nouh
Managing Director
Image Australian Modern Academy IAMA (RTO ID 41169)

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Courses

Domestic Student

Courses
  • Head Office & Campus:

    Suite 2 Level 1/925-941,
    Canterbury Rd, Lakemba,
    NSW 2195

    Phone

    02 94987028

    Mobile

    0427420244 / 0452496121 / 0450296121

    Whatsapp

    0451145411

    Website

    www.imageAMA.nsw.edu.au

    Email Us

    Informationinfo@imageAMA.nsw.edu.au
    Accountsaccounts@imageAMA.nsw.edu.au
    Agentsagents@imageAMA.nsw.edu.au
    Student Services Officerstudents@imageAMA.nsw.edu.au
    ComplaintsComplaints@imageAMA.nsw.edu.au
    FeedbackFeedback@imageAMA.nsw.edu.au

    RTO Code: 41169
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